Wondering when you will get your refund? Click here.
If you are an international customer, please contact us.
If you are a domestic customer, please read the following.
If you are not satisfied with the product you purchased, you may return it to us for a refund pursuant to our returns policy. Please be aware that only the original merchandise price is eligible for credit. Original shipping and handling fees are non refundable, and the buyer is responsible for return postage fees.
Return Guidelines
1. All returns must be returned with an RMA number. Any returns made without an RMA number will be considered unauthorized, and will not be processed. Information regarding RMA numbers is available below.
2. All returns must be unused/unworn, and returned to us in the same condition that you received it. Used items will be refunded minus a restocking fee to be determined by our returns staff.
3. All returns must include any accessories that might have come with the item and the original manufacturers packaging (plastic bag, photo insert, shoe box, etc.). Shoes and boots must be returned without packing labels or tape directly on the shoe box. Incomplete returns will either be refused or refunded minus a 25% restocking fee.
4. All returns must be requested within 7 days of when the package first arrived on your property. If you request a return between 8 and 30 days of when you received it, our customer service team will review your request and your return may incur a 25% restocking fee. Return requests made after 30 days of when you received it will be refused.
5. All returns must be postmarked within 5 days of receiving your RMA number, excluding weekends and holidays.
Return Restrictions
Please be aware that there are certain items that cannot be returned to us for a refund. To ensure the health and safety of our customers, we cannot accept returns for the following items:
- Lingerie
- Undergarments
- Swimwear Bottoms
- Pet Costumes
- Wigs & Facial Hair
- Makeup
- Prosthetics (false nose, false teeth, etc.)
What are my return options?
Option 1: Exhange
Simply purchase a new size or style and we will ship your new order as soon as we receive payment. Return the product to us with your RMA number, the reason for the return, and a brief note note indicating that you will be purchasing a new item as an exchange written on the invoice. Once we receive your return we will refund the purchase price of the returned item without any restocking fee. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage.
Option 2: Standard Return
If you cannot find a suitable replacement in our inventory or you want to return your item without an exchange, we will refund your order, but a minimum 15% restocking fee will apply. Return the product to us with your RMA number, the reason for the return, and a brief note note indicating that you wish to be refunded written on the invoice. Only the original merchandise price is eligible for a refund. If your original order was shipped for free, we will refund your order minus our actual cost of postage in addition to the restocking fee.
What if my item is damaged or defective?
In the rare case that you receive a damaged or defective product, please contact us and provide a detailed description of the damaged or defective part. Our dedicated customer service team will assist you in finding a suitable solution.
What is the address I return my product to?
Please send your return to:
Costume Alibi
1701 N Curry Pike
Bloomington, IN 47404
What is an RMA number?
An RMA number is a Return Merchandise Authorization number, and it is required for all domestic returns. Please contact us to request and receive your RMA number. Please type RMA Request in the subject line of your email, and include your name and Order Number in your message.
What shipping service should I use to return my item?
The buyer is responsible for return postage fees, so you may choose any shipping service (USPS, UPS, FedEx, etc.). However, we recommend a service that provides tracking capabilities to ensure that your package arrives safely at our warehouse.
When will I get my refund?
Refunds are typically processed within 1 week of our returns department receiving your returned item. For orders placed during and shortly after the Halloween season, please all up to 4 weeks for return processing after receiving your return. Once we receive your item, our returns team will identify it with your order, process it, and issue a refund pursuant to our returns policy. In order to be as fair as possible to our customers, especially during and shortly after the Halloween season, we handle all returns in the order in which we receive them. Our customer service department is unable to confirm receipt of a returned order until our returns department has processed the return, so we recommend choosing a shipping service with tracking capabilities for your returned item. Tracking capabilities will allow you to monitor the progress of your returned package, to ensure that it reaches us safely, and to get an idea of when you will receive your refund based on when we receive the return.
I have read the returns policy, how do I contact you?
In order to request an RMA number, or if you have questions regarding the returns process, please contact us.
