Due to the seasonal nature of our items, all sales between September 20 and October 30 are not eligible for refunds. Refunds can only be given as part of an exchange process outlined in Option 1 below. Reasonable exceptions will be considered. Please follow the guidelines below to make an exchange:

Option 1: Buy A New Size and Return The Original Item For A Refund:

This option is best for customers who need the replacement in a hurry or who want to ensure that their new size is in stock and available. Simply purchase a new size or style and we will ship your new order as soon as we receive payment. Return the original item along with the invoice. Once we receive your return we will refund the purchase price of the returned item. Only the original merchandise price is eligible for credit. Shipping charges are non refundable. If your original order was shipped for free, we will refund your order minus our actual cost of postage.

Option 2: Return Your Item For A Refund Without Purchasing a New Product:

This option is not available for purchases made between September 20 and October 31. All other times of the year: If you cannot find a suitable replacement in our inventory, we will refund your order, but a minimum 15% restocking fee will apply. Return the product to us and include your invoice with a note inside indicating that you wish to be refunded. The original shipping/handling and insurance fees are non refundable. If your original order was shipped for free, we will refund your order minus our actual cost of postage. Processing time for refunds is typically 1 week, but can take up to 4 weeks for orders placed in October.

Damaged Items Or Misshipments:

In the rare case that you receive a defective product, please ship it back to us via standard mail and we will replace it with a new, non-damaged item at no extra charge. We will reimburse you for your cost of shipping the product back to us. Reimbursement only covers USPS First Class Mail, USPS Priority Mail or UPS/FedEx Ground fees. If you need the exchange in a hurry, please contact our customer service staff and we will make sure you get your replacement in time. If you do not wish to get a replacement for the damaged item and simply want a refund then the standard 15% restocking fee will apply.

General Guidelines For Returns:

Please return products to:

CostumeAlibi.com
1701 N. Curry Pike
Bloomington, IN 47404

All products must be returned to us in the same condition that you received it. Shoes/boots must be returned without packing labels or tape directly on the shoe box. Used items will be returned to sender and the refund will not be processed. All returns must be postmarked within 7 calendar days of when the package first arrives on your property. Returns postmarked between 8 and 30 days of when you received it in the mail will incur a 25% restocking fee. Returns made after 30 days will be refused and returned to sender. Incomplete returns will either be refused or refunded minus a 25% restocking fee.

Return Processing Time:
Refunds are typically processed within 1 week of receiving the returned item. During Halloween season, please allow up to 4 weeks for refund processing.